FAQ
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Production Information
Does La-Z-Boy manufacture recliners for children?
We are sorry, but we do not manufacture recliners for children.
A friend or relative has a chair that fits me perfectly, but La-Z-Boy no longer produces that style. May I special order it?
In an attempt to meet the various needs of our customers, we introduce new products twice a year. Unfortunately, to make room for the new styles, we must discontinue some as well. Once we have discontinued a style, we can no longer produce it. Please be sure to visit an elite strom® or partners stores to try some of the many other styles of furniture. A sales associate will be able to assist you with a piece of furniture to fit your needs.
Can you provide me with pricing information?
The pricing is available on the eliite strom® website. Select the product of interest and see that the cover (fabric or leather) chosen determines the price. You can filter the covers by its type. The pricing listed applies to the cover selected. Please use our Store Locator to find the store nearest you.
Where can I view La-Z-Boy product line?
For your convenience, we have included a highlighted sampling of La-Z-Boy furniture from the hundreds of styles and wonderful fabrics that are available to complete the living space in your home on our website. You may also view La-Z-Boy furniture by visiting one of elite strom® stores and it’s partner’s stores who sell our products exclusively. Their well-seasoned staff of sales personnel will assist you in transforming the rooms in your home into a spectacular showcase for your family. Remember, it is best to view the fabric swatches that we have within the stores for the best representation of color.
I would like to customize or modify a piece of La-Z-Boy furniture. Can you tell me how?
La-Z-Boy does not offer customizing of the original design of our products. Some products do have options available. Please contact elite strom® for more information.
I have a recliner. How can I remove the back from it to make it easier to move or transport?
This information and a diagram are listed in the operating instructions that accompany each La-Z-Boy product. On the lower portion of the back on each side there is a bracket that has a locking arm. The arms need to be raised up to a 30-45 degree angle in order to pull the back up and off the recliner. To put the back on, line it up with the brackets that come out from under the seat and gently slide it down into place. Then put the locking arms in the down position to lock the back on.
Does La-Z-Boy offer reupholstering services?
La-Z-Boy does not offer reupholstering services. Please contact a local upholsterer for assistance in having your furniture recovered.
Can I purchase slipcovers from you?
We do not manufacture slipcovers for our furniture. However, you may ask the sales perconnel on elite strom® stores and it’s partner’s stores and may be able to assist you with additional ideas or alternatives that may fit your needs.
When ordering a recliner, may I request to have the handle located on the left side instead of on the right?
Many of our recliners can be ordered with the handle on the left side. This option would have to be special ordered, since all of our recliners are manufactured with the handles on the right.
Do you have furniture for people with special needs?
La-Z-Boy manufactures a diverse selection of furniture styles in an attempt to meet the various needs of our customers. Our residential division produces electric Power Lift Chairs, which are operated by a hand control. It assists with seating, exiting, reclining and raising and lowering the footrest. This proves beneficial for persons with limited mobility. For further information regarding our lift chairs, please contact elite strom®.
I have a Wall Recliner. Can I have a swivel base put on it?
Due to the design of the mechanism for this style of recliner, a swivel base cannot be put on a Wall Recliner. Swivel bases can only be installed on a Reclina Rocker. A swivel base is considered an option on the Reclina Rocker, so there would be an additional cost. Please contact elite strom® to advise you of the charge.
May I purchase fabric yardage from you?
You may purchase yardage through elite strom®. They can advise you of the price per meter. Our fabrics are 140cm wide.
Order Status
My dealer has placed an order for furniture or parts? Can I check the status?
Please contact the store where you placed your order. They will be able to help you find out when to expect your part(s) or new furniture.
Quality
The springs in my Reclina Rocker squeak. Can I lubricate with 3 in 1 oil?
We recommend that you first contact elite strom®. They would be able to inspect your chair and diagnose the specific problem your chair is encountering and then offer a solution. However, if lubrication is needed, we recommend that only a clear mineral oil be used to lubricate the mechanism and that rivet locations are not lubricated. Be sure to first use a drop cloth before lubricating the mechanism to ensure that none of the oil drips onto your carpet.
The dealer is going to charge me to replace the mechanism on my recliner. Isn’t this covered under my lifetime warranty?
It depends on when you purchased your chair and what style it is if the mechanism is covered under the La-Z-Boy Limited Lifetime Warranty. To review warranty information, please visit the Warranty section on this website.
My chair is noisy when I lower the footrest, is this normal?
Since there are moving metal parts in our reclining mechanisms, there will be some noise involved when releasing the footrest. To lessen the noise, we suggest releasing the handle slowly when disengaging the footrest. Additionally, distributing your weight evenly on the seat, while slightly raising your feet from the footrest when releasing the handle, will also decrease the noise level. We want to ensure that our customers are satisfied, so if you have any questions regarding your furniture and how it operates, please contact the store from where you made your purchase. They have years of experience selling and servicing our furniture, and they will be able to ensure that your furniture is operating properly.
The frame on my furniture is in need of repair. Is this covered under the warranty?
It depends on when you purchased your furniture and what style it is if frame parts are covered under the La-Z-Boy Limited Lifetime Warranty. To review warranty information, please visit the Warranty section on this website.
How do I care for my leather furniture?
La-Z-Boy offers several different types of leather upholstery for its furniture. If cared for properly, this natural material will maintain its beauty and usefulness for many years. Direct exposure to strong light can cause any leather to fade, so always protect leather from direct sunlight or other intense light sources. Daily or weekly dusting and vacuuming with a brush attachment is recommended for normal maintenance of leather. For detailed information regarding leather care and maintenance, please visit the Fabric and Leather Care section on this website.
How do I clean my fabric?
For fabric cleaning instructions, please refer to our Fabric and Leather Care page. For best results, we recommend cleaning by a specialized professional.
The cushions for my furniture have flattened. Is this covered under the warranty?
Depending on when you purchased your furniture and what type of poly/cushioning you have will determine the coverage under the La-Z-Boy Limited Lifetime Warranty. To review warranty information, please visit the Warranty section on this website.
The tailoring on my furniture is not the same as the furniture in the dealership’s showroom. Why?
Since our manufactured furniture allows for some minor tailoring tolerances, your furniture may not look exactly the same as the furniture in the dealer’s showroom. It is elite strom® responsibility to ensure that your furniture meets manufacturing specifications before it is delivered to you. If you have questions regarding the tailoring of your furniture please contact the store from where you made your purchase for assistance.
After Purchase
My furniture was not delivered in its original shipping box, or the box was opened when my furniture was delivered, why?
Upon receipt of our furniture, it is elite strom® responsibility to “prep” the furniture just as a car is prepped before it is delivered to the consumer. In order to do this, we must open the boxes and remove the furniture to ensure that everything meets manufacturing specifications. We will then return the item back into the shipping box and will blanket wrap the merchandise before delivering to your home.
My furniture is not comfortable. May I exchange it?
La-Z-Boy prides themselves at producing fine, quality home furnishings for you and your family. We manufacture several different styles of furniture in an attempt to meet the needs of all of our various customers. Generally, the seating comfort is selected at the time the order is placed at the retail store. If you have a concern regarding the comfort of your furniture, please contact the store where it was purchased. They will need to inspect it to determine if it meets manufacturing specifications. If they find that it does, they would not be able to make any changes to the product.
What if after I receive my new furniture, I decide it doesn’t coordinate with my home décor as well as I thought it would. May I exchange it?
We are confident that the sales staff at the authorized retail dealerships will work closely with you to choose home furnishings that will compliment your existing accessories. In the unlikely event that you purchase a piece of furniture and find that it does not coordinate with your home decor, please contact the store where it was purchased.
Web Site
I have a question or comment regarding the website, whom should I contact?
Your questions or comments are important to us. Please send them using our Contact Us form.
If I am experiencing difficulties with the website, can I contact someone for help?
We want our visitors to have a pleasant experience at our website. If you need assistance, please use our Contact Us form.
Cleaning and Care
How do I clean my fabric?
For fabric cleaning instructions, please refer to our Fabric and Leather Care page. For best results, we recommend cleaning by a specialized professional.
How do I care for my leather furniture?
La-Z-Boy offers several different types of leather upholstery for its furniture. If cared for properly, this natural material will maintain its beauty and usefulness for many years. Direct exposure to strong light can cause any leather to fade, so always protect leather from direct sunlight or other intense light sources. Daily or weekly dusting and vacuuming with a brush attachment is recommended for normal maintenance of leather. For detailed information regarding leather care and maintenance, please visit the Fabric and Leather Care section on this website.